Frequently asked questions

Reebelo is your trusted marketplace for premium refurbished and certified pre-owned products — all at unbeatable prices. From electronics and kitchen appliances to sports gear and fashion, we make it easy to shop smarter and more sustainably.

Every item is sourced from carefully vetted local experts known for their refurbishing quality, fast fulfillment, and eco-conscious practices. Each product is professionally restored, thoroughly tested, and backed by warranty, so you can shop with total peace of mind.

Join over 500,000 happy customers worldwide and experience the Reebelo difference. With an ‘Excellent’ Trustpilot rating, we’re proud to help people save money, reduce waste, and get the tech (and more) they love, without compromise.

Get the same great performance and features as new, for a fraction of the price. Shopping certified pre-owned is a smarter, more sustainable way to upgrade without breaking the bank.

At Reebelo, every product is professionally cleaned, quality-tested, and backed by our warranty and 30-day free returns, so you can shop risk-free and ensure your purchase is the perfect fit. It’s better for your budget, better for the planet, and always risk-free.

Reebelo sells exclusively online. We aim to create a trusted digital marketplace that brings the utmost transparency where you can buy premium refurbished and certified pre-owned products with peace of mind.

While Reebelo manages the entire customer experience – from showcasing products and processing payments to handling warranties and customer service – the products themselves are supplied by our network of trusted, professional vendors. Think of us as your quality control expert and helpful guide, ensuring every device you see on our site meets our high standards before it reaches you.

We're very selective about who we partner with! Our vendors are professional refurbishers and certified sellers who undergo a stringent vetting process. We assess their operational quality, product authenticity, refurbishment expertise, and customer service track record to ensure they consistently deliver top-notch devices. This rigorous selection process is key to providing you with the reliable, high-quality products you expect from Reebelo.

Product prices on Reebelo can shift occasionally due to several factors, much like other marketplaces! This can be influenced by changes in market demand for specific models and the availability of devices from our trusted vendors. We always strive to offer you the most competitive prices for quality certified pre-owned devices, reflecting the current market value.

Reebelo offers certified pre-owned products that undergo rigorous professional inspection and come with a reliable warranty of up to 12 months. This means you get quality assurance and peace of mind, unlike the often uncertain purchases from individual sellers, which lack warranties and professional vetting. Choose Reebelo for a trusted, hassle-free experience with high-quality products, dedicated support and a clear return policy!

Product-specific condition definitions are always available on each product page. Generally, products are categorized into these clear conditions:

No matter the condition, all products are 100% functional, tested, & cleaned.

All products with batteries come with at least 80% capacity for reliable daily use. Many products offer upgrade options to 90% or 100%. You're covered for 12 months against battery failure and overheating. In the unlikely event that your battery drains within the first 3 months more than 10% below the battery tier you selected, you can return your device for a full refund. After the coverage period, we’ll gladly connect you with trusted repair partners for discounted battery replacements.

Your Reebelo purchase includes your professionally cleaned and inspected pre-owned product, backed by our 12-month warranty. For tech device purchases, a certified charging cable will also be included to get you started!

Once you set up your iPhone you may see an "Important Message" from Apple regarding your battery, display or camera, e.g. "Important Battery Message - Unable to verify this iPhone has a genuine Apple battery" or "Unknown Part" under the "Parts and Service History" section in Settings.

We understand that seeing any warnings on your device may cause unease. Rest assured that these types of warnings are a normal occurrence for some refurbished iPhones.

These messages show when repair work has been done to the device and provide information on which component was replaced (e.g. battery, screen or camera, depending on the iPhone model). However, this does not mean that your battery (or other component) has a problem or is defective. It just means that it was replaced with a new component that works just as effectively as the original one.

While we always strive to offer great deals on items listed on Reebelo, we do occasionally provide discount codes for extra savings! To apply a discount code, simply find the "Discount code or gift card" box during the "Payment" phase of checkout, enter your code, and click "Apply."

To stay updated on future promotions and special offers, be sure to follow us on our social media channels – that's where we share our latest updates and exclusive deals!

For customers looking to buy several devices in bulk, provided it's 10 or more units in a single purchase, they are welcome to use the code BULKORDER3 for 3% off your order total.

The order can be made directly on our site with the current inventory made available by our vendors.

You can easily track your order within your Reebelo account by visiting Account > My Orders. Once your order has been dispatched, we’ll provide you with a tracking ID and a direct link to our delivery partner's tracking page.

Generally, orders are dispatched from the vendor's warehouse within 1-2 business days. After that, delivery typically takes between 1 to 10 days, depending on your location, the vendor's location and the carrier used.

Creating a Reebelo account is simple! Just click here to get started.

To log in, head to the login page. Enter the email address you used when checking out in the "Sign in" form. Alternatively, if your email is connected to a Google account, you can simply use the "Sign in with Google" button.

When you sign up for a Reebelo account, you’ll get access to exclusive promotions and special offers through our email newsletter. Plus, it makes managing your orders a breeze! You can easily track your orders, get assistance with returns, generate invoices, and contact our Support Team – just set up your account using the email address you used for your purchase.

To unsubscribe, simply click the "Unsubscribe" link at the bottom of any Reebelo newsletter or email you've received. You'll be redirected to a page where you can enter your email address and confirm your unsubscription.

You can easily check your order details and history by logging into your Reebelo account and visiting "My Orders." You can also find your order details in the order confirmation email that was sent to you right after your purchase.

While rare, damages can occasionally happen during shipping. Not to worry, we're here to help! Damages can include physical flaws like cracked or broken screens, dents or scratches beyond the specified condition, or functional flaws such as a broken speaker or camera.

If your item arrives damaged, please report the issue as soon as possible, within 4 business days following delivery. This allows us to review the claim promptly and for the vendor to report the issue to the shipping carrier. When reporting the issue, please provide clear, well-lit photos of:

If your purchase doesn’t meet your expectations or you change your mind, you can return the item free of charge within 30 days from the delivery date–no questions asked.

For all pre-owned items, you can return your item within 30 days for a full refund assuming it's in the same condition as when it was received. If the vendor's inspection finds the item was damaged after delivery, the return will be denied and the item will be sent back to you.

For electronic devices, please ensure that your product is free of any passcodes and iCloud/Google accounts as well as any software lock (iCloud/passcode/SIM Lock. etc.) and include all the accessories that came with your purchase.

To start a return, log in to your account and select “My orders”. Find the item you’d like to return and click “Return”. Complete the form as accurately as possible and provide all the requested information.

We want you to shop with confidence so all device purchases made on Reebelo come with a 12-Month Vendor Warranty. During this period, the vendor will repair the device or offer a replacement if repair isn't possible. You're eligible for a refund if the vendor can't repair or replace the device. This warranty is valid up to 12 months from your device's delivery date.

The 12-Month Vendor Warranty covers all hardware and software defects or failures, provided that the device has no identifiable physical or water damage. In other words, the warranty is limited to operational and functional defects encountered in normal use of the device. Please let us know as soon as a defect appears. If reports are not made in a timely manner, the vendor may not be obligated to repair or replace your item.

What’s not covered?
We aim for a smooth and transparent experience. Please note that the Vendor Warranty does not cover damage or defects resulting from physical impact or liquid exposure. This includes:

The 12-Month Vendor Warranty may not cover your device if it's opened for repair or diagnosis by a third party (e.g. anyone other than the original vendor). Under the terms of the Vendor Warranty, damage resulting from the above is not eligible for warranty remedies. This policy is in place to ensure fairness and clarity for all customers.

Some devices are opened during the refurbishing process for vendor testing. Because of this, waterproof sealing is not guaranteed on our refurbished devices. While our sellers do their best to refurbish them with the best components, waterproofing isn't guaranteed. As a result, any water damage to your device will void your warranty. We encourage you to handle your device with care to ensure it remains protected under the 12-Month Vendor Warranty.

To start a warranty claim, log in to your account and select “My orders”. Find the item you’d like to make a claim on and click “Warranty Claim”. Complete the form as accurately as possible and provide all the requested information.